Massage Renewal offers fast, convenient direct billing to most major insurance providers, ensuring your visit is as stress-free as possible.
If your plan allows for direct billing, we submit your claim for you — so you only pay the portion not covered by your insurance provider.
Important Notes for Clients
• Coverage varies by provider and policy.
We recommend confirming your individual plan details before your appointment.
• A valid credit card is required to complete direct billing submissions.
• Receipts are always provided for your records and reimbursement where needed.
What You’ll Need to Bring
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Your insurance card
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Photo ID (some providers require matching verification)
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Secondary insurance information if applicable
What to Know Before You Book
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Insurance plans vary widely. Not all policies offer direct billing — some may provide coverage only via reimbursement. It’s best to confirm the details of your plan before booking.
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A valid payment method is required. Even with direct billing, most insurers require a credit card on file in case of claim denials or uncovered amounts.
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Receipts always provided. If your plan doesn’t support direct billing, we’ll still give you a detailed receipt that you can submit for reimbursement.
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Coverage depends on provider rules. Some plans require a physician referral or limit the number of covered massage visits per year.
📞 Questions or Need Help?
If you’re uncertain whether your plan is covered — or you have specific questions about direct billing — we’re here to help. Contact us at 780-760-1920 (Ext 1 for Webber Greens, Ext 2 for Heritage Valley), or use our Contact Page to send a message.
📚 For Reference & More Info
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Original inspiration: Massage Experts — Insurance Billing page
https://www.massageexperts.ca/insurance-billing/ Massage Experts -
TELUS Health eClaims — direct billing network (see their website for provider details)
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Provider Connect — for non eClaims insurers